PureVPN is one of the most reputed and well known VPN service provider in the industry. One of the main reasons for this is the user friendly approach of this brand. It is one of the most user friendly service in terms of functionality, features, apps, and even privacy policy. But today we are going to discuss about PureVPN’s refund policy and we will compare it with other service providers in a generic way. So, let’s begin with a little but about PureVPN’s current refund policy.
PureVPN’s Refund Policy
Additionally it also emphasizes on the fact that PureVPN is not only user friendly but very confident on the service. The refund policy of PureVPN also states that the procedure to claim for a refund is as simple as sending an email. Literally!
So, now let’s see how it can be compared to the industry average. We are not comparing it with each of the VPN services out there. We are only comparing it the with industry average.
Number of days to claim Refund
Most of the VPN services in the industry offer a 7 day money back guarantee. After that, there are some which offer 14 or 15 days money back guarantee. Then comes the 28 or 30 days money back guarantee ones. These are very rare in the industry, because most of them do not even trust their own service.
On the other hand, PureVPN offers a no questions asked 31 days refund policy, in which the user can easily claim their refund without any hassle. There are some VPN providers who are infamous for not giving the refund away or being buggy to return the refund to the client, even if the client is absolutely right. PureVPN is completely opposite, because it knows that the customer will love the service.
Turnaround time
PureVPN’s refund policy is one of the most transparent policies I have seen on the web. They claim to process the refund requests of all the users within 24 hours of the claim. Now, there are services which do not only fool users with a fake turnaround time, but also waste their time and money. These services certainly are not in the top tier, but they have users worldwide. In addition, among all the legit VPN services, the turnaround time of 24 hours is actually the best in the industry.
Refund Process
The refund process offered by PureVPN is actually very easy. All the users need to do is to send an email to file a refund. It is stated that “To file a refund please send an email to help@purevpn.com stating your VPN username and the reason for filing a refund.”
There are no long forms, chats or calls. Although they do discuss once before returning the money to make sure that the customer is not leaving because of any problem that can be solved. If we compare, then only the top most VPN brands offer a simple refund filing process. There are many which keep it hidden on the website, so the user cannot reach there on his or her own.
Trying to help vs wasting users’ time
Many users ask for refund because of their frustration with the service or product. Most of the times, this frustration is because of minor error or inappropriate settings, especially in technology related services and products. So, it is totally reasonable to discuss the case with the customer before processing the refund.
That is what PureVPN does and it has informed it by stating it clearly in the refund policy. It is stated that PureVPN “will first try to resolve your issue successfully before processing the refund request”. This is an attempt to know and solve the problem that the user might be having.
However, many services use the same thing as an excuse to waste the time of the customer. In the name of help, they indirectly force the user to keep on using their service despite the problem being genuine. PureVPN does not do this and only aims to help, if there is room.
So, these are some of the most important factors which are compared. PureVPN’s refund policy is not only transparent and user friendly, but it is also very logical. Only a top tier VPN service can have such a sophisticated refund policy. The importance of customer satisfaction is more than the money and it is visible in PureVPN’s refund policy.